At Woolsa Textile, we want our customers to have a reliable shopping experience. This policy explains our rules for cancellations, returns, exchanges, and refunds.

1. Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

Once an order has been processed or shipped, cancellation may no longer be possible.

Cancellation requests are subject to order status and product availability.

2. Return Window

Eligible products may be returned within 7 days of delivery.

To qualify for a return, the product should generally be:

  • Unworn
  • Unused
  • Unwashed
  • Undamaged
  • In its original condition
  • In original packaging
  • With original tags and labels
  • Accompanied by the order/invoice details

Returns requested after the applicable return period may not be accepted.

3. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Order number
  • Product details
  • Description of the issue
  • Clear photographs or videos where applicable

After reviewing the request, we may provide an appropriate resolution such as replacement, exchange, or refund.

4. Non-Returnable Products

Returns may not be accepted for products that:

  • Have been worn or used
  • Have been washed
  • Are damaged due to customer handling
  • Are missing original tags or packaging
  • Have been altered
  • Are returned after the permitted return period
  • Fall under applicable hygiene-sensitive product restrictions

Certain products or sale/clearance items may also be subject to specific return restrictions.

5. Exchanges

Eligible products may be exchanged subject to availability and the applicable return conditions.

Size exchanges are subject to stock availability.

6. Refunds

Once a returned product is received and inspected, the return request will be reviewed.

If approved, the refund will be processed through the applicable payment method or other permitted refund method.

Refund processing and crediting time may vary depending on the payment provider or bank.

7. Return Shipping

Where the return is due to an incorrect, damaged, or defective product supplied by Woolsa Textile, the applicable return shipping arrangement will be communicated by our support team.

For other eligible returns, return shipping may be the customer’s responsibility, subject to the specific order and applicable policy.

8. Refund Delays

If your refund has been approved but has not appeared in your account, please first check your bank or payment provider.

If the refund is still not received after the applicable processing period, contact us.

9. Contact for Returns & Refunds

Phone: +91 7496014742